Refund policy

We do not offer refunds. We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange or store credit. 

To be eligible for an exachange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Return shipping will be at the expense of the buyer. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at madewithlove@carterco.shop. Please include:

1. Your name
2. Order number
3. Reason for return 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
We do not offer refunds, only store credit. We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be provided store credit. If more than 15 business days have passed since we’ve approved your return, please contact us at madewithlove@carterco.shop.